Refund policy

Last updated: October 24, 2026

Unga Reports

Unga Reports are digital products. If your report won't open, a download fails or the report isn't what the product page describes, email hello@stepzeroclub.com. We'll help fix the problem or refund the affected purchase.

Club and Pro renewals

A renewal you didn't mean to keep can be refunded if you contact us within 7 days of the charge and that month's report pick is unused. Cancelling a membership stops future renewals; it does not by itself refund a charge already made. See our purchase options cancellation policy for how to cancel.

How to ask

Email hello@stepzeroclub.com from the address you used at checkout. Include your order number and a short description of the problem. Do not send card details.

Approved refunds go back to the original payment method. Your payment provider determines when the money appears in your account. A refunded report purchase no longer provides a license or online access to that report through that purchase; other reports you separately bought or kept are unaffected.

Nothing in this policy limits any rights you have under applicable consumer law.